Shipping Policy
Retail Customers
England, Wales and Scotland
(excluding Scottish Highlands and outlying Islands)
We understand the importance of getting the product to you quickly and therefore have partnered with DPD to allow us to offer next day delivery on orders placed before 12noon (UK time).
We offer free shipping to retail customers in this region. Please provide an email address and phone number when you place your order to ensure DPD can send you updates and coordinate your delivery directly with you.
Northern Ireland, Scottish Highlands and outlying Islands
We use the Royal Mail to offer free shipping to these other locations and can be expected to take from 3 to 5 days. If you would like a faster and/or a tracked shipping service, please call us for more information about the rates charged for this.
Other European countries
We use the Royal Mail to offer free shipping to other European countries. This can be expected to take from 3 to 5 days. If you would like a faster and/or a tracked shipping service, please call us for more information about the rates charged for this.
We are unable to ship to Germany, Denmark, Finland, Slovakia or Malta at this time.
Outside Europe
Please email us at customersupport@ellevancesciences.co.uk or call us on +44 (0) 1271 817 500.
Wholesale Customers
England, Wales and Scotland
(excluding Scottish Highlands and outlying Islands)
If you are a first-time wholesale customer who would like to stock our products, please contact us to learn more about our wholesale pricing and to register as a wholesale customer.
We have partnered with DPD to allow us to offer next day delivery for orders placed before 12 noon (UK time).
We offer free shipping for shipping to wholesale customers in this region for all orders of over £250. Please provide an email address and phone number when you place your order to ensure DPD can send you updates and coordinate your delivery directly with you
Northern Ireland, Scottish Highlands and outlying Islands
If you are a first-time wholesale customer who would like to stock our products, please contact us to learn more about our wholesale pricing and to register as a wholesale customer.
We use the Royal Mail to offer free shipping for all orders of over £250 to these locations and this can be expected to take from 3 to 5 days. If you would like faster and/or a tracked shipping service, please call us for more information about the rates we charge.
Other European countries
If you are a first-time wholesale customer who would like to stock our products, please contact us to learn more about our wholesale pricing and to register as a wholesale customer.
We use the Royal Mail to offer free shipping to other European countries and this can be expected to take from 3 to 5 days. If you would like faster and/or a tracked shipping service, please call us for more information about the rates we charge.
We are unable to ship to Germany, Denmark, Finland, Slovakia or Malta at this time.
Outside Europe
Please email us at customersupport@ellevancesciences.co.uk or call us on +44 (0) 1271 817 500.
